At Emma Roams, customer satisfaction is important to us. This Return and Refund Policy explains how we handle returns, replacements, and refunds. By placing an order with us, you agree to the terms outlined below.
Payment Method
We only accept cash on delivery (COD). No online or advance payments are accepted at this time.
Return Eligibility
We accept returns only under the following conditions:
- You received a damaged, defective, or incorrect item
- You notify us within 48 hours of delivery
- The item is unused, in original condition, and includes all tags and packaging
We do not accept returns for:
- Change of mind
- Minor packaging damage
- Late requests beyond the 48-hour window
How to Request a Return or Replacement
If your item meets the return eligibility criteria:
- Contact us at [email protected] within 48 hours of receiving the item
- Include your name, order details, photos of the damaged or incorrect product, and a brief explanation
- Our team will verify your request and provide instructions for returning the item if approved
Please do not return any items without prior authorization from our support team.
Refunds
Due to our cash on delivery only policy, we do not offer monetary refunds.
If your return is approved, we will offer:
- A replacement item, or
We do not reimburse shipping charges unless the return is due to our error.
Processing Time
Approved return and replacement requests will be processed within 7 business days from the date we receive the returned item or confirm the issue.
Damaged or Lost Packages
If your order arrives damaged, or if your package is lost during shipping, please contact us at [email protected] with photo evidence. We will assist in arranging a replacement.
Contact Us
For all return or refund inquiries, please reach out to:
Email: [email protected]